Privacy Policy

To allow us to effectively provide our products and services we need to collect and retain certain data and personal information. We will only collect data that is required to effectively perform the task required. The information we collect is detailed below including the legal justification for such collection.

The data we collect and why

 

Email enquiries

There are contact forms on our website that require your name and email address. This data is not stored on any database.

As a person of ‘legitimate interest’, we may have reason to contact you.

However, we will only ever contact you in relation to the form you have submitted, unless given express consent for us to do otherwise.

 

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 

Google Analytics

We use a third party service called Google Analytics.

This records information regarding visitor locations and patterns of visits.

This helps us identify areas of the site that are being visited, times of visits, etc. and ultimately allows us to improve the user experience.

Information collected does not identify any individual and we do not make any attempt  ourselves or via google to identify any user information.

If at any point we wish to collect personal data via google or other means (which we currently do not) then consent will be requested along with detailed description of the data, the reason for collection and intended usage.

 

Links to other websites

This privacy notice does not cover the links within our website linking to other websites. We recommend that you to read the privacy statements on the other websites you visit.

 

Online Bookings

When you book a room at our hotel online, your data is processed by a third-party company called The Booking Button, through whom we access the following data:

  • Name and email address
  • Phone number
  • Payment details

We a record of this information for tax purposes and for ensuring we fulfil our contract with you. We will only ever contact you to discuss your booking unless given express permission to do otherwise. The only personal information we hold is what customers provide to us when they place an order on our website, sign up for the newsletter, or sign a contract. We share it with nobody, however it is stored on relevant systems such as cloud systems, our website, 3rd party services that allow us to run our business such as web design and admin management companies, and accounting systems which are GDPR compliant.

 

Sharing Data with third parties

We will not share or sell your data to third parties for marketing purposes.

In case of a change of control or acquisition or the whole or part of the assets or business, the data collected through will be transferred to the acquiring entity. 

 

Your Rights

Under the General Data Protection Regulation (GDPR), you have rights as an individual with regard to the data we collect and hold.

You are fully entitled to view, amend, or permanently remove your personal information from our records.  Please email your request to reception@stathamlodge.com or in writing to

Statham Lodge Hotel
Warrington Road
Lymm
WA13 9BP

We will review the request and confirm within 30 days.

There are instances where we are legally obliged to retain certain data.

Full details on rights regarding data can be viewed at

https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

  

Access to personal information

Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulation (GDPR). If we do hold information about you, we will:

give you a description of it;
tell you why we are holding it;
tell you who it could be disclosed to; and
let you have a copy of the information in an intelligible form.

To make a request to us for any personal information we may hold, you need to put the request in writing addressing it to the data controller address detailed above.

We will provide any information requested within 30 days in an easily accessible format.

Assuming any request is reasonable there will be no charge levied to provide this information.

If we hold data that is no longer correct (such as a change of address) we can amend this if we are informed in person, in writing or by email / telephone once verification has been confirmed.

If you wish data to be destroyed, an application can be made to us at the address detailed above. Any such application will be considered and assuming there is no legal obligation for us to retain data then this will be deleted. If we cannot delete data for any reason, such as a legal obligation to retain such, then we will advise of this in writing.